Return Policy

At Ghost Mode, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it within 30 days from the date of delivery for a refund or exchange, unless otherwise stated on the product page.

Conditions for Returns

  • The item must be in its original condition, unworn, unwashed, and with tags attached.
  • The original packaging must be intact.
  • Returns must be initiated within 30 days from the date of delivery.

How to Initiate a Return

  1. Contact our customer service team at info@theGhostMode.com to request a return authorization (RA) number.
  2. Include your order number, the item(s) you wish to return, and the reason for return in your email.
  3. Once you receive the RA number and return instructions from our customer service team, securely package the item(s) with the original packing slip and ship it back to the provided address.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method for your return package.

Refunds and Processing

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 5 business days for your return to be processed once it is received at our warehouse.
  • Shipping fees are non-refundable.

Exchanges

  • If you would like to exchange an item for a different size or color, please indicate this in your return request email.
  • Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.

Exceptions

  • Some items may be final sale or have specific return policies listed on the product page. Please refer to the product description for details.

For any questions or concerns regarding our return policy, please contact our customer service team at info@theGhostMode.com. We're here to assist you and ensure your Ghost Mode experience is exceptional.

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